Cookie Policy

Last updated 11 April 2018



This Cookie Policy applies to our website and our mobile applications (“the Website”).

In this Cookie Policy, when we refer to our Website, we mean any website or mobile application operated by or on behalf of Galaxkey, regardless of how you access the network.

By accessing the Website, you agree that this Cookie Policy will apply whenever you access the Website on any device.

Any changes to this policy will be posted here. We reserve the right to vary this Cookie Policy from time to time and such changes shall become effective as soon as they are posted. Your continued use of the Website constitutes your agreement to all such changes.

What are cookies

Cookies are small text files that a website may store on the device you are using to view website content (either your desktop computer, mobile or tablet). The cookie helps the website, or another website, to recognise your device the next time you visit.

Cookies do a lot of different things which make your Internet experience smoother and more interactive.

Most of the data collected by cookies are anonymous, though some are designed to collect data on browsing patterns and approximate geographical location to further improve user experience.

These cookies cannot be used to identify you personally and are used to improve services for you, for example through:

  • Letting you navigate between pages efficiently
  • Enabling a service to recognise your computer so you don’t have to give the same information during one task
  • Recognising that you have already given a username and password so you don’t need to enter it for every web page requested
  • Measuring how many people are using services, so they can be made easier to use and that there is enough capacity to ensure they are fast

To learn more about cookies, see:




Our use of cookies and cookies consent

When you visit our Website and cookies are in use, you will see a cookies pop-up banner. This banner notifies you that cookies are in use on our Website and you are able to accept our use of cookies.

You can prevent collection and storing of cookie files by turning off cookies or browsing the internet in incognito/private mode. By doing so, Galaxkey can’t guarantee that your experience with the Website will be as good as if you allow cookies.

Users typically have the opportunity to set their browser to accept all or some cookies, to notify them when a cookie is issued, or not to receive cookies at any time. The last of these options, of course, means that personalised services cannot be provided and the user may not be able to take full advantage of all of a website’s features. Refer to your browser’s Help section for specific guidance on how it allows you to manage cookies and how you may delete cookies you wish to remove from your computer.

Multiple cookies may be found in a single file depending on which browser you use.

Types of cookies

The law allows us to store cookies on your computer if they are essential to the operation of our Website.

We require your consent to use non-essential cookies on your computer. By consenting to our cookie settings, you are consenting to the use of the data collected as set out in this Cookie Policy.

You may withdraw your consent at any time by emailing or by disabling cookie settings.

The cookies we use on our websites

The cookies used on this Website have been categorised based on the categories found in the ICC UK Cookie guide, as follows:

Category 1: Strictly Necessary Cookies

These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies, services you have asked for like shopping baskets or e-billing, cannot be provided.

By using this Website, you agree that we can place these types of cookies on your device.

Category 2: Performance cookies

These cookies collect information about how visitors use a website, for instance, which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.

By using this Website, you agree that we can place these types of cookies on your device.

Category 3: Functionality cookies

These cookies allow the website to remember choices you make (such as your username, language or the region you are in) and provide enhanced, more personal features. For instance, a website may be able to provide you with local weather reports or traffic news by storing in a cookie the region in which you are currently located. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as a live chat session. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

By using this Website, you agree that we can place these types of cookies on your device.

The list below details the cookies that we use, other than those that are strictly necessary to this service and that the law allows us to use.

Cookie name Description
Authentication Cookie This cookie is used to store the token of the user who has logged in to the portal. The cookie contains access control and user details. The cookie is encrypted.


By using this Website, you agree that we can place these types of cookies on your device.

Contact information

If you have any queries about our cookie policy, or would like more information, please contact our Data Protection Manager at Galaxkey Limited, 2 Falcon Gate Shire Park, Welwyn Garden City, AL7 1TW, or email us at

Other Legal Documents

Also, see our other Documents detailing our privacy policy other terms that apply. They can be found at legal page

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