Ticketmaster UK, one of the world’s largest ticketing companies, has confirmed a potential breach of security which may have compromised personal information of some of its customers. It’s understood the information compromised may include names, addresses, email addresses, telephone numbers as well as payment card details.

The breach may have affected 40 000 UK customers and some international customers. Although Ticketmaster believes only 5% of their global customer base may have been affected, as a precautionary measure, it has informed international customers of the incident as well. Ticketmaster has confirmed that its North America customers have not been affected

If you’ve purchased or attempted to purchase tickets through Ticketmaster between February and 23 June 2018 (for UK customers) and between September 2017 and 23 June 2018 (for international customers) there is a likelihood that your personal data has been compromised.

The incident is a result of malicious software found on a customer support product that Ticketmaster uses on its website and is hosted by Inbenta Technologies.

Ticketmaster uses the Inbenta product, an AI chat-based support agent, on its site to assist customers by answering questions when staff are not available.

After becoming aware of the hacked third-party plugin on the 23 June, Ticketmaster disabled the Inbenta product (with the malicious software) and immediately informed its customers who may have had data stolen as a result of the incident.

All affected customers have been contacted by Ticketmaster. Ticketmaster has said that any customer that has not received an email from them has not been affected.

Ticketmaster is in the process of investigating the incident and has informed the relevant authorities and regulatory bodies who, too, are looking into and monitoring it.

Ticketmaster is offering a free identity monitoring service to all affected customers. It has advised customers to monitor their bank accounts for evidence of fraudulent activity and to contact their banks immediately if something looks amiss. All customers have been advised to change their passwords, additionally, any affected customers will be asked to change their passwords when they next log on to the Ticketmaster site.

Besides this, customers should be vigilant and on the lookout for any scam emails as a result of this incident as hackers could use this compromised data to target them in phishing scams.


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